Refund policy
We want you to be fully satisfied with your purchase. Please review our policy below.
Order Cancellation
Orders can be canceled within 12 hours of purchase. After this period, orders are processed and cannot be canceled.
Returns & Exchanges
We accept returns within 14 days of delivery.
To be eligible:
Items must be unused and in original condition
Items must be in original packaging
To request a return, please contact us at:
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo proof.
We will gladly send a replacement or issue a refund.
Shipping Times & Delays
By placing an order, you acknowledge that:
Delivery typically takes 7–15 business days
In some cases, shipping may take up to 20–25 business days due to:
Customs clearance
Carrier delays
High demand periods
Delays caused by customs or shipping carriers are outside our control and are not grounds for refunds while the order is in transit.
Lost Packages
If your package is confirmed lost by the carrier, we will offer a replacement or full refund.
Refunds (if applicable)
Refunds are processed once:
The returned item is received and inspected
OR
The issue is validated (lost/damaged item)
Refunds may take 5–10 business days to appear in your account.
Non-Refundable Situations
We do not issue refunds for:
Orders still in transit within the delivery timeframe
Delays caused by customs or carriers
Incorrect address provided by the customer
Contact Information
Stravios
930 Sligh Blvd, Orlando, FL 32806, United States
Phone: +1 (217) 708-0410
Email: contact@Stravios.com